Roxy Palace Casino Review

This online casino has been around for quite some time and accepts players from most jurisdictions, including Canada. But is it worth playing at this casino? Here’s a comprehensive Roxy Palace casino review detailing its licensing, bonuses, games, player experiences, and much more.

It was incepted in 2002 and has close to 19 years of operational experience in the gambling industry. Roxy Palace is a legitimate site – it has Gibraltar license and all its games are eCOGRA certified.

Over the years, this casino has undergone different ownership changes. 32Red has been the managing company since 2015. However, in 2017, 32Red was also acquired by the Kindred Group. Kindred is a well-known gambling operator with over 11 different brands under its belt. 

PROS
  • The welcome bonus is decent
  • “Daily Splash” reward program (cash prizes change from month to month so check them out on the Roxy Palace site for the up-to-date information)
  • Quick email response
  • In operation for almost 19 years (since 2002)
  • Gibraltar Gambling Authority license
  • eCOGRA certified
  • Can withdraw without fees
CONS
High welcome bonus wagering requirementsOnly deposits via debit/credit cards are eligible for the welcome offerTheir app on App Store constantly crashesPoorly designed, unresponsive website with outdated informationSmall number of games No working live chatSlow withdrawal times (pending+processing up to 9 days)Only 2 withdrawal methodsRegistration required to play games

Gambling License

Roxy Palace is a legit and “square” casino because it has decent licensing. All it’s licenses and links to certificates are listed below. Roxy Palace is also available in the UK and the rule of thumb is that if a casino operates in the UK then it’s trustworthy. 

But let’s go into more detail! Roxy Palace operates under the official license from Gibraltar Gambling Licensing Authority, which means that there are official laws to back you up in case of any dispute. In addition to that, all games in this casino are eCOGRA certified. eCOGRA is an internationally trusted testing agency in London, they test casino games for various things, but most importantly for their RTP (return-to-player) rates to be as claimed.

https://www.gibraltar.gov.gi/new/sites/default/files/HMGoG_Documents/32Red_4.pdf
https://secure.ecogra.org/certification/2da5d6ea-6f4f-437f-be74-79c89ecbe9dc

Welcome Bonus

Roxy Palace rewards new players with a generous sign-up 100%  bonus of up to C$100. The welcome package also incorporates 50 free spins on a Highlander online slot game. To be eligible for this welcome reward, you need to:

  • Register
  • Make the first deposit within 72 hours of signing up
  • The minimum deposit amount needs to be C$10
  • The deposit method should be through a debit/credit card
  • The bonus amount will be instantly added to your account

Bonus Breakdown

·      1st deposit – 100% bonus up to C$100 free

·      1st deposit – 10 free spins awarded instantly
                    10 free spins awarded on 2nd, 3rd, 4th and 5th days

If you make a first deposit of C$50, you get the same amount as the bonus. However, if you deposit C$500, you’ll be awarded the maximum bonus available, which is C$100.

50 free spins can only be used on a Highlander slot. You automatically get 10 free spins slots when you make your first deposit. The remaining 40 spins are spread across the next four days, you receive 10 free spins each day.

Wagering Requirements 

Although the bonuses are cashable, you have to meet the wagering requirements before you can cash out. Note that the bonus amount and associated winnings are forfeited if you fail to meet the wagering requirements within seven days. However you can withdraw your deposit at any time if you win before meeting the wagering requirement, however in this case the welcome bonus will be forfeited.

The wagering requirement stipulates that you have to rollover 50 times the amount you deposited + the bonus before reclaiming the bonus for withdrawal. For example, if you deposit CA$100 and get a CA$100 welcome bonus the rollover amount would be CA$200 x 50 = CA$10,000 wagering. This requirement is higher than other online casinos and can be a turn off to certain punters.

Different types of games also count differently towards the wagering requirements. Keno and slots count 100% towards the requirements, while poker, blackjack, roulette, and video poker only count 10%. This means that a player needs to bet 10 times more than the bonus awarded to meet wagering requirements while playing games with a 10% count.

Casino Games

Roxy Palace offers over 500 casino games, all powered by Microgaming. The selection of games offered here includes table games, card games and more than half of all games are slots.

Slots(300+)Video Poker(7)Live Dealer(21)Blackjack(29)Baccarat(6)
Keno(1)Roulette(15)LotteriesCraps(1)Scratch cards(7)
Poker(5)SportsSic Bo(2)FinancialsBingo(2)

Online Slots

As I said right above, the majority of games provided by this casino are slots. Roxy Palace offers 3-reel, 5-reel, and progressive slots. Opposed to normal slots with a fixed prize, the prize in progressive slots increases when playing. You stand to hit great jackpots. 

Here are the slots on offer that I noted: (this catalog is bound to increase since new games are added from time to time)

5-reel Slots

·      Highlander (comes with free spins welcome bonus)

·      Jurassic World

·      Terminator 2

·      Girls with Guns

·      Lara Croft Tomb Raider

·      Tarzan

·      Thunderstruck II

·      Mega Moolah

·      Game of Thrones

·      Cricket Star

Progressive Slots

·      Treasure Nile

·      Major Millions

·      Wow! Pot

·      Lots a Loot Jackpot

·      King Cashalot

·      Cash Splash

·      Lots a Loot Jackpot

Table games

Besides slots, table games are also aplenty in Roxy Palace. You’ll find typical games like Blackjack, roulette, poker, baccarat, video poker, and dice games. Bare in mind that wagering requirements are higher for table games. I explained the difference in welcome bonus wagering requirements for table games above in the “wagering” section.

Poker and Video Poker

A must-have game for any top casino is poker. There are only a few poker versions available on Roxy Palace and they are difficult to find, because they are not listed as a separate category on the site. The same can be said about video poker games on Roxy Palace. “Live Casino” section lists 5 poker games:

·      Hold ’Em (2 hand casino)

·      Hold ’Em

·      Texas Hold ’Em

·      3 Card Poker

·      Caribbean Stud Poker

As for video poker, this casino provides 7 different games, some of them are available as 10 play, 50 play or 100 play variants. Here they are:

·      Aces and Faces 

·      All Aces 

·      Bonus 

·      Deuces 

·      Double 

·      Jacks or Better 

·      Joker

Baccarat

Roxy Palace doesn’t list separately its baccarat games. I found 6 different baccarat games. There are only 3 versions available:

·      Multi-Bet Baccarat Gold

·      Regular Baccarat

·      High-Limit Baccarat

The later version comes with a Watch Game Feature which allows beginners to experience baccarat without staking their real money.

Blackjack

The objective of Blackjack is to beat the dealer by collecting closer to 21 without going over 21. 

Roxy Palace offers over 25 different versions of blackjack. Some of my most favourite:

·      European Blackjack

·      Blackjack Bonanza

·      Vegas Strip

·      Classic Blackjack

·      High Limit European Blackjack

·      Atlantic City Blackjack

Roulette

Gamblers can enjoy 15 versions of roulette in this casino. Here’s a list of some of them:

·      Multi Wheel Roulette

·      French Roulette

·      Premier Roulette

·      European Roulette

·      American Roulette

Live Casino

All games presented in the “Live Casino” section at Roxy Palace are provided by Microgaming. Gamers are offered 21 live tables. You require a stable Internet connection to stream these games seamlessly. The selection of live games is not limited to poker, blackjack, baccarat and roulette. You might want to try games like:

·      Crazy Time

·      Lightning Dice

·      Monopoly

·      Sic bo

·      Deal or no deal

·      Dream catcher

Casino’s Website

The site looks alright at a first glance, however I encountered some issues that I found very annoying. 

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  1. Some information provided on the site is actually old or simply wrong. I got tired from having to contact the support team by email because I had to do it many times while going over the info on the casino site. I ended up calling them multiple times by phone to get this article done properly. 
  2. The search option is not responsive. For example, if you want to take a look at all poker games available at Roxy Palace you can’t get a list of them. What you get instead is a list of “suggested names” of the game that you are looking for. Basically, the site is difficult to navigate, designed back in 2016 it hasn’t been changed since then.

I don’t want to be too hard on them, because other than that the site does it’s job. I was able to enjoy some slots and live games.

Mobile Casino

You can access all games via the Internet browser of your device or download the casino’s app on mobile platforms through iOS and Android. However I would not recommend their app on App Store as it constantly crashes, so I didn’t really like it. I tried the browser version on both of my phones Iphone X and Samsung Galaxy M31. It’s not adapted for mobile version, that’s all I can say. Quite a disappointment.

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  1. The “game category” bar is at the top on the mobile version. It is convenient, but uses up a lot of screen space.
  2. “Sign up” button appears both on top and at the bottom of the screen. “Games” and “Promotions” can also be found in the menu at the top left hand side. I didn’t like the layout because it seemed like there was a lack of screen space.
  3. The search option doesn’t work on both mobile and non-mobile versions.

And again, to be “fair and square” other than that the mobile version does its job and you can still enjoy the casinos’ games. The sign-up process and the bonuses on offer do not change on the mobile version. 

Deposit and Withdrawal Methods

This casino supports a variety of payment options, however as I said previously I had to contact the casino’s support team too many times to get up-to-date information. Some of the deposit methods listed on the Roxy Palace site are not actually available for Canadian players. Find below a list of deposit methods available as of August 2020.

TypeDepositWithdrawals
MinMaxMinMaxTimeFees
C$20C$203-7 working days
No fees
C$20C$20C$10* 
C$20n/an/an/an/a
C$20n/an/an/an/a
C$20n/an/an/an/a

*only for withdrawals under C$100, so free if withdrawing a larger sum

You need to create an account before purchasing playing credits. Casino credits can be bought through the supported deposit methods. Therefore to start gambling you need to buy at least C$20 worth of credits. Each credit = US$1 (even for Canadian players). The transaction limit per day for credit cards is 20 transactions.

There’s a BANK button on the casino’s website that allows you to cash in your winnings. Once you click this button, proceed to WITHDRAWAL and select the amount of money you want to withdraw. The withdrawal remains pending for 48 hours. During this period, you are allowed to reverse your withdrawals. After 48 hours, your cash will be released to your preferred payment method.

Withdrawals via Visa and Mastercard take between 3-7 days to reflect on your account. All cash in requests placed on weekends is processed on the following Monday.

There are no maximum limits for withdrawal. Fees only apply when withdrawing less than C$100 via Bank Transfer, the withdrawal fee in such case is C$10.

Customer Support

This casino offers responsive customer support via email and telephone. They answered each of my many  emails in less than an hour! There is also a live chat but it doesn’t seem to work, which is a huge disappointment.

·      Email Contact: [email protected]

·      Telephone: +18888588246 (Toll-Free)

·      24/7 Live Chat: doesn’t work.

Overall Personal Experience

I went over players’ reviews of this casino on forums and I‘m sure that I can recommend this casino to players looking for a good gaming experience, but to be “fair and square” I wouldn’t call it one of my favourites.

General Casino Info

Casino NameRoxy Palace
LicenseGibraltar
Founded 2002
OwnerKindred Group
Number of games500+
Software ProviderMicrogaming
Link to Welcome Bonus (Canada)https://www.roxypalace.com/en-ca/promotions/welcome-bonus

Getting Started info

Download AvailableYes
Withdrawal LockNo
Manual Flush No
Mobile NeededNo (Yes, but without verification)
Age VerificationNo (only later, with KYC)
KYCPassport/Driving license + bill with name

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